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BetVickers Privacy Policy

At BetVickers, we are committed to protecting your personal information and respecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your data when you access or use our website at www.betvickers.com, our mobile app, or any of our related services. We operate as J R & S Leisure Ltd, incorporated under the laws of England and Wales (company number 16172957), licensed by the UK Gambling Commission under licence number 66877. By using our services, you acknowledge that you have read and understood how we handle your personal data.

Who We Are

Here at BetVickers, we operate the BetVickers casino and sportsbook platform under the brand name "VICKERS" / "Vickers Bet". Our registered office is located at 1 Temple Building(s), Middleton St George, Darlington, Co Durham DL2 1EA. We are the data controller responsible for your personal information. If you have any questions about this policy or how we handle your data, you can contact us at info@betvickers.com or by telephone on 01325 402001 (lines open 10:00–21:00).

Information We Collect

When you register for a BetVickers account, place bets, use our BetVickers casino, or interact with our platform in any way, we may collect the following categories of personal data:

  • Your full name, date of birth, and residential address
  • Contact details including email address and telephone number
  • Government-issued identity documents (passport, driving licence, provisional licence, or residence permit)
  • Payment information including debit card details and banking data
  • Source of funds documentation (payslips, bank statements, pension records, dividend records, or trust deeds)
  • Gaming activity, betting history, and account transaction records
  • Device data, IP address, browser type, and usage behaviour on our site and BetVickers app
  • Communications you send to us, including live chat transcripts and emails

Automatic Data Collection

When you use the BetVickers casino login or access our platform through any device, we automatically collect certain technical data. This includes your IP address, device identifiers, browser information, and how you interact with our website and BetVickers app. We use this data to keep our services secure, detect fraudulent behaviour, and improve your overall experience.

How We Use Your Information

Our BetVickers platform relies on your personal data to deliver safe, compliant, and high-quality services. We use your information for the following purposes:

  • To verify your identity and age in line with UK Gambling Commission requirements — age verification is completed automatically on your first deposit
  • To process deposits and withdrawals, including KYC checks that must be completed before any withdrawal is possible
  • To comply with Anti-Money Laundering (AML) obligations, including requesting source of funds evidence at certain thresholds
  • To administer your account, manage bonuses such as the BetVickers bonus offers and free spins, and apply promotional terms
  • To detect and prevent Prohibited Practices, fraudulent activity, and multi-accounting
  • To fulfil our responsible gambling obligations, including self-exclusion checks with GAMSTOP
  • To communicate important account and service updates with you
  • To conduct credit checks via third-party credit agencies where required
  • To comply with our legal and regulatory obligations under UK law

Legal Basis for Processing

We at BetVickers process your personal data under the following legal bases:

  • Contractual necessity — to provide you with the services you have requested
  • Legal obligation — to comply with gambling regulations, AML laws, and UKGC requirements
  • Legitimate interests — to detect fraud, secure our platform, and improve our services
  • Consent — where you have provided explicit consent, for example for marketing communications

Sharing Your Information

Our BetVickers team does not sell your personal data to third parties. However, we may share your information in limited circumstances, including:

  • With identity verification and credit reference agencies to confirm your identity and comply with AML regulations
  • With payment processors and banking partners to facilitate your transactions
  • With GAMSTOP and other self-exclusion schemes to honour responsible gambling commitments
  • With IBAS (Independent Betting Adjudication Service), our Alternative Dispute Resolution provider, where a complaint is referred after 8 weeks without resolution
  • With regulatory authorities, law enforcement, or courts where we are legally required to do so
  • With white-label service providers who support the operation of our platform, under strict data processing agreements

Data Retention

We retain your personal data for as long as your account is active and for a period thereafter as required by law and our regulatory obligations. If your account becomes inactive — defined as no login for 12 consecutive months — we will attempt to contact you 30 days in advance of account inactivity measures taking effect. Even after account closure, we are required to retain certain records to comply with UK gambling, financial, and anti-money laundering regulations.

Your Rights

As a resident of the United Kingdom, you have the following rights regarding your personal data under applicable data protection law:

  • The right to access the personal data we hold about you
  • The right to request correction of inaccurate or incomplete data
  • The right to request deletion of your data, subject to our legal obligations
  • The right to object to or restrict certain types of processing
  • The right to data portability in certain circumstances
  • The right to withdraw consent at any time where processing is based on consent

To exercise any of these rights, please contact us at info@betvickers.com. We will respond to all valid requests within the timeframes required by applicable law.

Security of Your Data

At BetVickers, we take the security of your personal data seriously. We implement appropriate technical and organisational measures to protect your information against unauthorised access, loss, or misuse. Your financial data is handled in accordance with industry-standard security protocols. We hold customer funds separately from company funds in a UK registered bank account, meeting the Gambling Commission's requirements for the segregation of customer funds at the level of medium protection.

Cookies

Our BetVickers website and BetVickers casino app use cookies and similar tracking technologies to improve your experience, analyse site usage, and support security functions. By continuing to use our services, you consent to our use of cookies in accordance with this policy. You can manage your cookie preferences through your browser settings at any time.

Third-Party Links

Our website may contain links to third-party sites, including responsible gambling resources such as GamCare and the National Gambling Helpline (0808 8020 133). We are not responsible for the privacy practices of those external websites and encourage you to read their individual privacy policies.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, services, or legal requirements. We will notify you of any material changes where required. Continued use of the BetVickers platform following any update constitutes your acceptance of the revised policy. This policy is governed by the laws of England and Wales.

If you have any concerns about how we handle your data, please contact us at info@betvickers.com or call 01325 402001. You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) at www.ico.org.uk.

Content updated: July 21, 2026